Customer Service

CAPTURE CARDS.COM RETURN & REFUND POLICY
If you are not satisfied with your CAPTURE CARDS.COM purchase you may email customercare@capturecards.com for a Return Material Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. The product must be returned to the CAPTURE CARDS.COM warehouse within 10 business days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. A 10% open box fee will be assessed on any opened hardware or accessory on the credit card used for the purchase.

Please note that CAPTURE CARDS.COM does not permit the return of or offer refunds for the following products:

1. Product that is custom configured to your specifications
2. Opened memory
3. Opened software
4. Electronic software downloads

NOTE: CAPTURE CARDS.COM recommends that you:
(1) Use a carrier that offers shipment tracking (such as UPS) for all returns and
(2) Either insure your package for safe return to CAPTURE CARDS.COM or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.

If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace.

CAPTURE CARDS.COM PRIVACY POLICY
Protecting your privacy is important to CAPTURE CARDS.COM. We strive to keep your personal information confidential. By ensuring that you are aware of and understand the CAPTURE CARDS.COM Customer Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we handle your personal information.

CAPTURE CARDS.COM collects and uses your personal information to give you superior customer service, to provide you with convenient access to our products and services, and to make a wider range available to you. In addition, we use your personal information to keep you up to date on the latest product announcements, updates, special offers, and other information we think you’d like to hear about. From time to time, we may also use your personal information to contact you to participate in a market research survey, so that we can gauge customer satisfaction and develop better services.

To ensure any personal information you supply to us remains confidential, we require all CAPTURE CARDS.COM employees to sign a non-disclosure and confidentiality agreement with us to preserve your privacy rights on the Internet and in all aspects of electronic commerce.

CAPTURE CARDS.COM does not knowingly solicit personal information from children or send them requests for personal information.

CAPTURE CARDS.COM website may contain links to other sites. CAPTURE CARDS.COM does not share your personal information with those websites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

CAPTURE CARDS.COM does not share your personal information with any outside firm or organization. If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The CAPTURE CARDS.COM Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.

CAPTURE CARDS.COM SHIPPING
We ship our products UPS Ground unless otherwise specified.